Shipping policy

At EnerNaturals, we aim to deliver your order safely and on time while ensuring a smooth shopping experience. Please review our shipping terms below.

Processing Time

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• Standard delivery usually takes 3–7 business days depending on your location.

• Delays may occur during peak seasons or due to unforeseen circumstances, but we will keep you informed.

Shipping Charges

• Shipping charges will be calculated and displayed at checkout based on your delivery location and order weight.

• Occasionally, we may offer free shipping on promotional events or minimum order values.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment in real-time.

Incorrect or Incomplete Address

• Please ensure your shipping address is accurate and complete. Orders with incorrect addresses may be delayed or returned. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

• If your order is lost or arrives damaged, please contact us immediately at ibdoc4232@gmail.com within 48 hours of delivery. We will work with the courier to resolve the issue as quickly as possible.

International Shipping

• Currently, we ship within selected regions. For international orders, please contact us at ibdoc4232@gmail.com to confirm availability and shipping rates