Refund policy

At our store, we value your satisfaction and strive to provide the highest quality wellness products. If for any reason you are not completely satisfied with your purchase, we are here to help.

Returns

• You may return any unopened and unused product within 14 days of delivery for a full refund or exchange.

• To be eligible for a return, your item must be in the same condition that you received it, with the original packaging intact.

• To start a return, please contact us at ibdoc4232@gmail.com with your order number and reason for return.

Refunds

• Once we receive and inspect your returned item, we will notify you about the status of your refund.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

Non-Returnable Items

• Opened or used products

• Items not in their original condition or damaged due to customer mishandling

• Products purchased during special sales or clearance

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please email us at ibdoc4232@gmail.com within 48 hours of delivery. We will send a replacement or issue a full refund at no extra cost to you